FAQ

Check out our frequently asked questions
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Ticketing questions
General questions
Whistler service: Coaches and stops
Whistler Hotel Curbside Service
Tsawwassen Ferry service: Coaches and stops
Luggage, gear and equipment
How do I retail YVR Skylynx tickets and access timetable information?
YVR Skylynx Careers
My question isn’t answered?
  • How can I buy tickets?

    We offer a range of channels to purchase your tickets:

    • Online (www.yvrskylynx.com)
    • YVR Skylynx kiosk at Vancouver International Airport (located at International arrivals on Level 2)
    • Call Centre on  (604)-326-1616 (open everyday from 8:30am to 7pm PST and note that hours may vary during holiday periods.)
    • Tourism Squamish information centre at the Squamish Adventure Centre
    • Tourism Whistler information centre at Gateway Loop
    • Drivers (subject to available seating on-board the coach)

    We advise all customers to book as early as possible to ensure seating and lowest price.

    Our kiosk at Vancouver Airport is open from 30 minutes before the first departure and open until the last departure of the day.

  • Can we buy tickets on the day?

    Subject to available seats on the coach, same-day tickets may be purchased through our website, call centre, at our YVR Skylynx kiosk at Vancouver International Airport or from the driver. We accept most major credit cards and cash. 

    We advise all customers to book as early as possible to ensure seating and lowest price. 

  • What do I need to show the driver on the day?

    All our drivers have iPads which show them your booking on our service. When you book a ticket through our website or call centre, you will receive your ticket via e-mail within 15 minutes with travel details. Customers are required to either print out your ticket or simply show your booking on an electronic device.

    Additionally, all travelers must present government issued photo identification or a credit/ debit card that matches the traveler's name on the YVR Skylynx trip manifest.

  • I haven’t received an e-mail booking confirmation?

    Please call our call centre on (604) 326-1616 or e-mail us at info@yvrskylynx.com and we will resend you your tickets. Please check that our e-mail isn’t in your spam or junk folder.

  • Do you offer a discount for locals in Whistler and Squamish?

    Yes we do. We offer a locals discount for residents in the Whistler and Squamish areas.

    For details of how to purchase these discounted tickets, please visit our kiosk at YVR Airport, visit Whistler Visitor Centre or visit  the Squamish Adventure Centre or contact us at info@YVRSkylynx.com

    Please note we require proof that you are a resident. We accept ID cards and bills with your name and address in Squamish or Whistler.

  • What is your cancellation and refund policy?

    Unless you have purchased our ‘Flexi-Ticket’ add-on product with your booking, tickets cannot be changed and are non-refundable.

    The Flexi-Ticket option allows you to change your booking up to 24 hours prior to the departure time of your bus free of charge. The Flexi-ticket option also allows you cancel your booking up to 24 hours prior to the departure time of your bus and receive a full refund (less the cost of the Flexi-Ticket add-on).

    Call our Service Centre on +1 604-326-1616 or use Live Chat to add Flexi-Ticket to your booking or to make any other changes.

     

  • Do you offer discounts for groups?

    Yes we do. We offer 15% off for groups of 8 or more booked at the same time. Please contact our call centre to purchase these tickets.

    For groups larger than 25, please contact us at sales@yvrskylynx.com for a specialised rate.

  • Can I book a return ticket from YVR > Whistler > Vancouver?

    Yes, absolutely!

    The easiest way to do this is to purchase a return trip to the airport and then just hop-off at our downtown stop (Hyatt Regency Hotel).

  • How far in advance must I book a Skylynx shuttle from and to YVR Airport?

    When arriving on a flight to Vancouver Airport, please allow yourself at least 1 to 2 hours to go through customs and collect your luggage before checking in at our kiosk.

    When departing on a flight from Vancouver Airport from Whistler, we recommend to book a ride departing Whistler 5 to 6 hours before your flight departure time. It allows you to be at the airport at least 2 hours before your flight.

  • Running late or delayed flight?

    Our coaches run to a fixed schedule and will leave at the departure time.

    If you are running late or the flight was delayed or you arrive early, we will happily reschedule you on the next available bus free of charge. To change your scheduled coach, please call our call centre on (604) 326-1616 or speak with a member of our staff (kiosk staff at Vancouver Airport).

    For maximum flexibility and protection, we recommend you purchase our Flexi-Ticket add-on during your booking. This allows you to change your ticket free of charge or receive a full refund if you have to cancel your trip, as long as you contact us 24 hours or more before your scheduled departure time.

    We recommend that you provide us with information of your flights during your booking. This will enable our staff to automatically assign you the next available seat if your flight is delayed and ensure you reach your destination as quickly as possible.

    All other tickets that are not changed or canceled before departure are void and non-refundable.

  • My coach hasn’t arrived?

    Firstly, please check that you are in the right location for the stop. Information on stops can be found at www.yvrskylynx.com

    If our coach doesn’t arrive within 10 minutes of scheduled departure time, please contact our call centre on (604) 326-1616 and they will provide an update on the estimated arrival time.

  • Operating during poor weather

    Our drivers are highly skilled to operate coaches during poor weather and the coaches are specially adapated for these conditions.

    In the event that our coaches are unable to run, we will contact you as soon as we can via e-mail.

    Please check our website for the latest information.

  • Can you accommodate wheelchairs?

    We will transport a wheelchair in the luggage bay free of charge and the guest will be reserved the front row seat. However the guest must be able to board the bus with assistance from the driver.

  • Travelling with children and infants

    At YVR Skylynx, children are from 6-12 years old inclusive and infants are up to 5 years old on the day of travel.

    All infants and children are assigned their own seats and children under 3 years of age may ride in the parent’s lap. All infants are free and Children are 50% off the adult rates.

    Please note that children under the age of 14 must be accompanied by an adult or guardian on the trip.

  • Can I bring my pet(s)?

    We only allow dogs certified under British Columbia’s Guide Dog and Service Dog Act and are allowed free of charge. Visiting dogs and handler teams may apply for certification by submitting an application for a Guide or Service Dog Certificate prior to arrival.

    Any other pet, including therapy and emotional support animals, are not allowed to travel on YVR Skylynx services.

  • Lost and found

    If you have lost an item on one of our coaches, please contact us at (604) 326-1616 or e-mail info@YVRSkylynx.com.

  • Can I eat and drink on the bus?

    Water, soft drinks, coffee and snacks only can be consumed on the vehicle. Items containing nuts are strictly not allowed.

  • Where do you stop?

    In addition to our hotel stops in Whistler (please see our complimentary Hotel Curbside Service), we stop at the following locations:

    • Vancouver Airport: Meet at our YVR Skylynx Kiosk beside the escalator at International Arrivals 
    • Vancouver City Centre: Meet on Melville Street outside of Hyatt Regency Hotel near Burrard Metro Station
    • Squamish: Pick-up and drop-off by reservation only. Meet at the Squamish Adventure Centre, 38551 Loggers Lane, beside Highway 99.
    • Hwy 99/Cheakamus Crossing: Pick-up and drop-off by reservation only. Our meeting point is at the traffic lights at Sproatt/ Function Junction which is a kilometer from Hi Whistler Hostel. Summer time only from 7th June to 8th September 2019.
    • Creekside: Pick-up and drop-off by reservation only. Our meeting point is outside of Legends Hotel at the bus stop.
    • Whistler: Meet at Whistler Gateway loop near the Whistler Visitor Centre.

    Details of our route on a map can be found on the home page on our website (www.yvrskylynx.com) and to see our full schedule, please click the following link YVR Skylynx Whistler Timetable

    Please note that due to our transport licence, we are unable to sell tickets and transport customers between:

    • Squamish and Whistler
    • Vancouver Airport and Downtown Vancouver City Centre
  • When should I arrive for departure?

    Passengers must be ready to board at least 15 minutes prior to the scheduled departure time. Please understand that this is to allow sufficient time for loading all luggage/equipment, ensuring everyone is boarded comfortably, and that we depart on time.

    If you are flying into Vancouver International Airport, we recommend allowing 2 hours from landing to claim baggage and go through customs.

  • Do the coaches have Wi-Fi?

    We offer complimentary Wi-Fi on board our luxury coaches servicing the Vancouver Airport - Whistler route. Speed of connection and ability for video streaming or gaming may be limited by bandwidth. Please note that this is not a guaranteed service (the reliability and quality of the connection may vary due to the sometimes harsh conditions) and the driver cannot address connection issues while driving.

    To access the Wi-Fi, look for the following name: "Skylynx Wifi"  followed by four numbers. Password is "yvrskylynx", all lower case with no space.

  • Is there a washroom?

    All our luxury coaches travelling between the Vancouver and Whistler corridor have private washrooms on-board for your travel convenience. 

  • How long does the trip take?

    Depending on traffic and road conditions, the trip may take up to three hours between Vancouver International Airport YVR and Whistler and two hours between Vancouver City Centre and Whistler. Most trips will be comfortably within this timeframe. Please allow additional time for airport boarding procedures or other time sensitive activities.

    To see our full schedule, please click the following link YVR Skylynx Whistler Timetable

  • What is the complimentary hotel curbside service?

    In Whistler, we operate a complimentary hotel curbside service where we provide pick-up and drop-offs for our customers to a number of partnership hotels. The hotel curbside service option can be selected when booking through our website (www.yvrskylynx.com).

    The hotel curbside service will be complimentary and provided to all our Skylynx riders free-of-charge during the Winter 2020/21 season as a way to extend our appreciation to our loyal customers. 

    Please see our question below on the hotels that are served in our Zone 2- Whistler Hotel Curbside Service.

  • Which zone is my hotel in?

    Updated 28th October, 2020

    We have several zones in Whistler and the surrounding area in the village.

    The following tables identify the properties included in each zone. Please note that our hotel curbside service is complimentary for the Winter 2020/21 season.

    Zone 1- Whistler Village/ Whistler Gateway

    **Whistler Gateway- Main stop off in Whistler**

    Zone 2- Whistler Hotel Curbside Service *complimentary for the Winter 2020/21 season*

    Aava Hotel
    Crystal Lodge
    Delta Hotel Whistler Village Suites
    Embarc
    Fairmont Chateau Whistler
    Four Seasons Resort Whistler
    Hilton Whistler Resort & Spa
    Pan Pacific Whistler Mountainside
    Pan Pacific Whistler Village Centre
    Westin Resort & Spa

    Zone 3- Creekside Village stop outside Legends Hotel with a short walk to three hotels

    **Legends Hotel – Main stop in Creekside**

    Within walking distances are hotels such as First Track Lodge, Lake Placid Lodge and Whiski Jack Resorts. For customers heading to Nita Lake Lodge, it is around a 10 minute walk. 

    Zone 5- Squamish

     Squamish

    Note that zone 5 is only used for selling tickets from Squamish to/from Vancouver City Center.

    If you are going to a property not included on our list and we do not serve a location nearby, please arrange a taxi to travel to, or from, our main stops at Whistler Gateway Loop or Legends Hotels in Creekside. Taxi companies operating in the area are:

  • How do I find out information about this service?

    YVR Skylynx operates a service everyday between YVR Vancouver Airport and Tsawwassen Ferry Terminal with onward connections to Victoria and surrounding areas operated by our partners at BC Ferries Connector. At YVR Airport, please check-in at the YVR Skylynx kiosk before your departure.

    Please note that the Victoria Ferry service is temporarily suspended due to Covid-19. Please contact us at info@yvrskylynx.com should you have any further questions. 

    For more information and to purchase tickets, please head to www.bcfconnector.com. Alternatively, call us at (888) 788-8840.

    Finally, please note that different terms & conditions apply to this route. This information can be found at www.bcfconnector.com.

  • How much luggage and sports gear can I bring?

    Luggage

    Each ticket holder may bring one standard size suitcase or duffel bag no larger than 158 centimeters (62 inches) and weighing a maximum of 23 kilos (50 pounds) plus one carry-on bag that can fit in the overhead storage compartment. Please note that overhead storage space on buses is typically smaller than found in airplanes and measures 23x 40.5x51 cm (9x16x20 inches). Bringing a small suitcase as a carry-on bag weighing no more than 12 kg (25 lbs) is perfectly fine.

    Additional luggage will be free-of-charge for the Winter 2020/21 season as part of our 2020 Skylynx Winter Promotion.

    Sports equipment

    Each ticket holder may also bring one set of skis or snowboard or golf clubs. Additional skis or snowboards or golf clubs will be free-of-charge for the Winter 2020/21 season. 

    Bikes will also be free-of-charge for the Winter 2020/21 season.

  • Is a stroller or wheelchair counted as “additional luggage”?

    No, any strollers which are collapsible are not charged. If the stroller cannot be folded, we reserve the right to charge $15 to transport the stroller.

    Wheelchairs are not charged but please see our question on wheelchairs as we require advance notice of wheelchair passengers 24 hours before travel.

  • How to set up an account with us to retail tickets

    We offer hotels, travel agents and businesses the opportunity to retail our tickets and receive commissions. 

    We can provide you with an agent log-in to directly purchase tickets through our reservation system (Zaui) and receive immediate booking confirmation for your customers.

    To find out more and to set up an account, please contact us at sales@yvrskylynx.com

  • How can I obtain your GTFS timetable?

    For technology, mapping and transport developers, our services are available in a GTFS format. You can download our feed at https://yvrskylynx.com/yvrskylynx_GTFStimetable.zip and for more information, please e-mail sales@yvrskylynx.com

  • How do I apply for a job at YVR Skylynx?

    We welcome resumes from qualified candidates for the positions of bus driver and administration staff for both our kiosk at the YVR Vancouver Airport and Skylynx Call Center in our Richmond office. Please send your resume to sales@yvrskylynx.com for consideration. 

Please phone our dedicated Skylynx Call Center at +1 (604) 326-1616 or e-mail info@YVRSkylynx.com and our Skylynx Guest Services team will be happy to provide assistance.