Check out our frequently asked questions

We offer a range of channels to purchase your tickets:

• Online (www.yvrskylynx.com)
• YVR Skylynx kiosk at Vancouver International Airport (located at International arrivals on Level 2)
• Call Center (604)-326-1616
• Tourism Squamish information centre at the Squamish Adventure Centre
• Tourism Whistler information centre at Gateway Loop
• Drivers (card only and subject to available seating on-board the coach)

We advise all customers to book as early as possible to ensure seating and lowest price.

Our call center is open everyday from 7am to 8pm PST and note that hours may vary during holiday periods.

Our kiosk at Vancouver Airport is open from 30 minutes before the first departure and open until the last departure of the day to Whistler.

Subject to available seats on the coach, same-day tickets may be purchased through our website (up to two hours in advance), call center, at our YVR Skylynx kiosk at Vancouver International Airport or from the driver. We accept most major credit cards and cash. Please note drivers cannot accept cash.

We advise all customers to book as early as possible to ensure seating and lowest price. Finally, note that door to door services cannot be sold on the day of departure.

All our drivers have iPads which show them your booking on our service. When you book a ticket through our website or call center, you will receive your ticket via e-mail within 15 minutes with travel details. Customers are required to either print out your ticket or simply show your booking on an electronic device.

Additionally, all travelers must present government issued photo identification or a credit/ debit card that matches the traveler's name on the YVR Skylynx trip manifest.

Please call our call center on (604) 326-1616 or e-mail us at info@yvrskylynx.com and we will resend you your tickets. Please check that our e-mail isn’t in your spam or junk folder.

Yes we do. We offer a locals discount for residents in the Whistler and Squamish areas.

For details of how to purchase these discounted tickets, please visit our kiosk at YVR Airport, Whistler Visitor Centre or Squamish Information centers or contact us at info@YVRSkylynx.com

Please note we require proof that you are a resident. We accept ID cards and bills with your name and address in Squamish or Whistler.

You may change or cancel a ticket by calling our service center at (604) 326-1616 and all changes are subject to availability.

Please note we do not give refunds but we can issue a voucher for a future booking with YVR Skylynx.

Further details can be found at www.yvrskylynx.com/terms

Yes we do. We offer 20% off for groups of 8 or more booked at the same time. Please contact our call center to purchase these tickets.

For groups larger than 25, please contact us at sales@yvrskylynx.com for a specialised rate.

SAVE 25% when you use promo code "EarlyBird" (Promo code box found on the final page of our booking engine).

Discount can be used on the following services (either as a single or return trip):

• 6am service from Vancouver City to Whistler
• 7am service from YVR Vancouver Airport and Vancouver City Center to Whistler 
• 6pm service from Whistler to Vancouver City Center and YVR Vancouver Airport 
• 7.30pm services from Whistler to Vancouver City Center and YVR Vancouver Airport .

Tickets must be purchased three days in advance and offer available on services until 4th April 2019. Only one promo code can be used at time of purchase (cannot combine with Advance discount). Discount not available for supplementary fees (Door to Door and key service).

Discount only applies to the services above, so if you are returning on a service not set out above, the discount will not be applied to that part of the journey.

Yes you can, simply purchase as two single tickets.

Note that due to our transport licence, we cannot transport you between Vancouver City Center and YVR Vancouver Airport

When arriving on a flight to Vancouver Airport, please allow yourself at least 1 to 2 hours to go through customs and collect your luggage before checking in at our kiosk.

When departing on a flight from Vancouver Airport from Whistler, we recommend to book a ride departing Whistler 5 to 6 hours before your flight departure time. It allows you to be at the airport at least 2 hours before your flight.

Our coaches run to a fixed schedule and will leave at the departure time.

If you are running late or the flight was delayed or you arrive early, we will happily reschedule you on the next available bus free of charge. To change your scheduled coach, please call our call center on (604) 326-1616 or speak with a member of our staff (driver or kiosk staff at Vancouver Airport).

We recommend that you provide us with information of your flights during your booking. This will enable our staff to automatically assign you the next available seat if you flight is delayed and ensure you reach your destination as quickly as possible.

All other tickets that are not changed or canceled before departure are void and non-refundable.

Firstly, please check that you are in the right location for the stop. Information on stops can be found at www.yvrskylynx.com

If our coach doesn’t arrive within 10 minutes of scheduled departure time, please contact our call center on (604) 326-1616 and they will provide an update on the estimated arrival time.

Our drivers are highly skilled to operate coaches during poor weather and the coaches are specially adapated for these conditions.

In the event that our coaches are unable to run, we will contact you as soon as we can via e-mail.

Please check our website for the latest information.

Yes, we are able to provide coaches with lifts to accommodate passengers in wheelchairs. Please contact our call center on (604) 326-1616 at least 24 hours in advance to ensure we can provide a coach with these facilities for your journey.

At YVR Skylynx, children are from 6-12 years old inclusive and infants are up to 5 years old on the day of travel.

All infants and children are assigned their own seats and children under 3 years of age may ride in the parent’s lap. All infants are free and Children are 50% off the adult rates.

Please note that children under the age of 14 must be accompanied by an adult or guardian on the trip.

Dogs certified under British Columbia’s Guide Dog and Service Dog Act are allowed free of charge.

Visiting dogs and handler teams may apply for certification by submitting an application for a Guide or Service Dog Certificate prior to arrival. Therapy and emotional support animals, including dogs, are not eligible for certification.

If you have lost an item on one of our coaches, please contact us at (604) 326-1616 or e-mail info@YVRSkylynx.com.

Water, soft drinks, coffee and snacks only can be consumed on the vehicle. Items containing nuts are strictly not allowed.

In addition to our hotel stops in Whistler (please see Whistler Door to Door section below), we stop at the following locations:

• Vancouver Airport: Meet at our YVR Skylynx Kiosk beside the escalator at International Arrivals 
• Vancouver City Center: Meet on Melville Street outside of Hyatt Regency Hotel near Burrard Metro Station
• Squamish: Pick-up and drop-off by reservation only. Meet at the back of Squamish Station Mall at 1170 Hunter Place, behind White Spot and Choices Market.
• Creekside: Pick-up and drop-off by reservation only. Our meeting point is outside of Legends Hotel at the bus stop.
• Whistler: Meet at Whistler Gateway loop near the Whistler Visitor Center.

Details of our route on a map can be found on the home page on our website (www.yvrskylynx.com)

Please note that due to our transport licence, we are unable to sell tickets and transport customers between:

• Squamish and Whistler
• Vancouver Airport and Vancouver City Center

Passengers must be ready to board at least 15 minutes prior to the scheduled departure time. Please understand that this is to allow sufficient time for loading all luggage/equipment, ensuring everyone is boarded comfortably, and that we depart on time.

If you are flying into Vancouver International Airport, we recommend allowing 2 hours from landing to claim baggage and go through customs.

We offer complimentary Wi-Fi on board our luxury coaches servicing the Vancouver Airport - Whistler route. Speed of connection and ability for video streaming or gaming may be limited by bandwidth. Please note that this is not a guaranteed service (the reliability and quality of the connection may vary due to the sometimes harsh conditions) and the driver cannot address connection issues while driving.

To access the Wi-Fi, look for the following name: "Skylynx Wifi"  followed by four numbers. Password is "yvrskylynx", all lower case with no space.

Our luxury coaches on the Vancouver International Airport to Whistler route have private washrooms (subject to availability). Washrooms are not available on other routes.

Depending on traffic and road conditions, the trip may take up to three hours between Vancouver International Airport YVR and Whistler and two hours between Vancouver City Center and Whistler. Most trips will be comfortably within this timeframe. Please allow additional time for airport boarding procedures or other time sensitive activities.

In Whistler, we operate a door to door service using minibuses to get you safely to your final destination from Whistler Gateway Loop. Tickets must be purchased by 1pm PST (Pacific Standard Time) the day before, otherwise we can only drop you off at Whistler Gateway Loop.

The charge for this service is $7.50 per person for a single trip and children are 50% off. Please note that the price increases for departures from 5th April 2019 to $10 per person per single trip.

Please see our question below on the hotels that we service in the door to door zone.

We offer a special key service for customers staying with Whistler Premier Properties and Resort Quest. Note that this must be booked by 1pm Pacific Standard Time the day before departure using Whistler Zone 6.

We will transport you to collect your key, assist with check-in and take you to your accomodation. This is a charge of $15.00 per person (plus 5% GST) for journeys to Whistler and on journeys from Whistler, you are charged the standard Door to Door rate. Children are 50% off.

Guest must make their checkout arrangements directly with the property management company prior to departure. 

Updated 15th February 2019

We have six zones in Whistler and surrounding area.

The following tables identify the properties included in each zone. Note that for some properties, there is an additional fee and some hotels require additional information. Please provide these at the time of booking. If you do not have this information, please provide us with as much information as possible and send us an e-mail once this is known.

Zone 0- Whistler Village/ Whistler Gateway

Zone 1- Free hotel drop/ Pick up *Must be purchased by 1pm PST the day before departure*

Zone 2- Whistler Door to Door service *additional fees applies* *Must be purchased by 1pm PST the day before departure*

Zone 3- Creekside Village stop outside Legends Hotel with a short walk to three hotels

Within walking distances are hotels such as First Track Lodge, Lake Placid Lodge and Whiski Jack Resorts. For customers heading to Nita Lake Lodge, it is around a 10 minute walk. 

Zone 4- No longer available as of 24th January 2019

Unfortunately, we no longer provide a door to door service in partnership with Nita Lake Lodge.

If you have already booked a ticket to Zone 4, please contact Nita Lake Lodge if you require door to door service on (604) 966-5700. It is around a 10 minutes walk from our Legends Hotel stop at Creekside Village.

Zone 5- Squamish

Note that zone 5 is only used for selling tickets from Squamish to/from Vancouver City Center.

Zone 6- Whistler Key service *additional fees applies* *Must be purchased by 1pm PST the day before departure*

We will drop you off to collect your key upon arrival at Whistler and transfer you to your accomodation. From Whistler, you will receive our regular door to door service.

If you are going to a property not included on our list and we do not serve a location nearby, please arrange a taxi to travel to, or from, our main stops at Whistler Gateway Loop or Legends Hotels in Creekside. Taxi companies operating in the area are:

• Whistler Taxi: (604) 932-3333    www.whistlertaxi.com
• Resort Cabs: (604) 938-1515    www.resortcabs.com

YVR Skylynx operates a service everyday between YVR Vancouver Airport and Tsawwassen Ferry Terminal with onward connections to Victoria and surrounding areas operated by our partners at BC Ferries Connector. At YVR Airport, please check in at the YVR Skylynx kiosk before your departure.

Timetable from 12th December 2018 to 2nd May 2019

Our services from YVR Vancouver International Airport depart everyday at 9:40am, 11:40am, 1:40pm and 3:40pm. We connect with BC Ferries Connector four times a day with departures at 10.50am, 12.50pm, 6.50pm and 8.50pm. We arrive back to YVR Vancouver Airport at 11:30am, 1:30pm, 7:30pm and 9:30pm. 

Timetable from 3rd May 2019 to 30th September 2019

Our services from YVR Vancouver International Airport depart everyday at 7:40am, 9:40am, 11:40am, 1:40pm, 3:40pm, 5:40pm and 7:40pm. We connect with BC Ferries Connector seven times a day with departures at 8:50am, 10.50am, 12.50pm, 2:50pm, 4:50pm, 6.50pm and 8.50pm. We arrive back to YVR Vancouver Airport at 9:30am, 11:30am, 1:30pm, 3:30pm, 5:30pm, 7:30pm and 9:30pm.

For more information and to purchase tickets, please head to www.bcfconnector.com. Alternatively, call us at (888) 788-8840.

Finally, please note that different terms & conditions apply to this route. This information can be found at www.bcfconnector.com.

Luggage

Each ticket holder may bring one standard size suitcase or duffel bag no larger than 158 centimeters (62 inches) and weighing a maximum of 23 kilos (50 pounds) plus one carry-on bag that can fit in the overhead storage compartment. Please note that overhead storage space on buses is typically smaller than found in airplanes and measures 23x 40.5x51 cm (9x16x20 inches). Bringing a small suitcase as a carry-on bag weighing no more than 12 kg (25 lbs) is perfectly fine.

Additional luggage is charged $15 each for a single or return trip.

Sports equipment

Each ticket holder may also bring one set of skis or snowboard or golf clubs. Additional skis or snowboards or golf clubs are charged $15 which also covers the return trip if a return trip is purchased at the same time.

Customers wishing to transport a bicycle or tandem are charged $20 per bike for a return trip.

Additional luggage

We recommend customers purchase additional luggage and gear in advance through our website or by contacting the call center to guarantee we have room to accommodate your request. In the unlikely event that we do not have room for your gear, we commit to ensuring your gear travels safely on the next service and dropped off at your final destination.

No, any strollers which are collapsible are not charged. If the stroller cannot be folded, we reserve the right to charge $15 to transport the stroller.

Wheelchairs are not charged but please see our question on wheelchairs as we require advance notice of wheelchair passengers 24 hours before travel.

We offer hotels, travel agents and businesses the opportunity to retail our tickets and receive commission. 

We can provide you with an agent log-in to directly purchase tickets through our system (Zaui) and receive immediate booking confirmation for your customers.

To find out more and to set up an account, please contact us at sales@yvrskylynx.com

For technology, mapping and transport developers, our services are available in a GTFS format. For a copy, please e-mail sales@yvrskylynx.com

At the moment, we do not have any open positions but we welcome resumes for qualified candidates for the position of coach driver based in Vancouver or Whistler, along with kiosk staff based at Vancouver Airport. Please send your resume to sales@yvrskylynx.com